TERMS OF SERVICE (SUMMARY / GENERAL TERMS)
This page is a plain-English summary of the main terms that govern your use of services provided by Sive Setfu ICT Solutions (Pty) Ltd, trading as Sive.Host. It is intended to make the most important points easier to understand.
Our fuller product-specific and legal terms are set out in our Detailed Terms of Service. You should also read our Acceptable Use Policy and Privacy Policy.
1. Who these terms apply to
These terms apply to all services we provide, including shared hosting, VPS, dedicated servers, white label hosting, reseller services, domain services, email services, colocation, and related internet infrastructure services.
2. When your service starts
Your service usually starts when we accept your order and activate the service, or otherwise make the service available to you. Some services may take longer to provision than others.
3. You must pay invoices on time
All invoices must be paid by the due date shown on the invoice. If an invoice is overdue, we may suspend, restrict, or terminate the affected service.
4. Late payment charges may be very high
If an invoice is paid after its due date, we may apply late payment fees, administrative fees, risk fees, reinstatement fees, or other default-related charges. These charges may be substantial and may equal or exceed 100% of the overdue invoice amount.
5. Suspension does not cancel the debt
If we suspend or terminate a service because of non-payment, misuse, abuse, or risk, you still remain responsible for all unpaid charges and any related recovery costs.
6. Refunds are limited
Refunds are not automatic. Unless we expressly state otherwise, fees already paid are generally non-refundable. Some services, costs, and third-party charges are especially non-refundable, including domain registrations, renewals, transfers, setup fees, usage charges, and costs already incurred on your behalf.
Where we do offer a refund, service credit, or cancellation right, it will be subject to the conditions stated in the Detailed Terms of Service.
7. You are responsible for your own content, software, and passwords
You are responsible for what you host, send, install, run, or store using the service. This includes your websites, scripts, applications, emails, databases, credentials, and content.
8. You should keep your own backups
Even where backups or managed services are available, you should always keep your own backups. We do not guarantee that any backup or restore process will always succeed.
9. Traffic and over-usage are your responsibility
You are responsible for monitoring your usage and for any excess traffic, bandwidth, egress, or over-usage charges, including where they are caused by attacks, bots, vulnerabilities, or software issues affecting your service.
10. We may act quickly to protect the platform
If your service is the source or target of spam, malware, illegal activity, denial-of-service attacks, or any other abuse or security risk, we may suspend, isolate, filter, restrict, or disconnect the service.
11. White Label Hosting includes partner services
Our White Label Hosting Services include services such as PartnersHub, CloudPort, and Domain Partner Network, together with similar partner or reseller enablement services.
12. Resellers and Partners support their own clients
Unless a specific white label or managed arrangement says otherwise, resellers and partners are responsible for supporting their own clients and managing their own customer relationships.
13. Domain names and third-party services have their own rules
Domain names, payment gateways, cloud services, registries, registrars, filtering providers, and other third-party services may be subject to outside rules, systems, delays, or failures. We do not control those providers and cannot guarantee their performance.
14. Service credits and uptime claims are limited
Where a service level guarantee applies, any service credit is usually your only remedy for that issue, and only if the specific conditions for claiming it are met.
15. Our liability is limited
Our liability is limited to the maximum extent allowed by law. We are generally not liable for indirect or consequential losses such as loss of profit, loss of revenue, loss of data, or loss of business opportunity.
16. You should read the full Detailed Terms
This page is a summary/general overview only. Our fuller service-specific rules, billing rules, refund rules, and operating terms are in the Detailed Terms of Service.
