How to View Your Website Error Logs in DirectAdmin
Overview
The Error Log in DirectAdmin allows you to view errors and issues generated when visitors access your website. These logs can be useful when troubleshooting problems such as missing files, broken links, incorrect website configurations, or server-side errors.
This guide explains how to access your website's Error Log using the DirectAdmin Evolution control panel.
Step 1: Log in to DirectAdmin
Open your DirectAdmin control panel and enter your username and password.
Once you have entered your credentials, click Sign in.
After a successful login, you will be redirected to the DirectAdmin control panel.
Step 2: Open the DirectAdmin Control Panel
After logging in, you will be presented with the Control Panel navigation page.
The navigation menu contains several sections, including:
- Account Manager
- E-mail Manager
- Advanced Features
- System Info & Files
- Extra Features
- Support & Help
Locate the System Info & Files section.
Step 3: Expand System Info & Files
Click System Info & Files to expand the section.
You will see several options, including:
- File Manager
- User statistics
- Site summary & logs
Click Site summary & logs.
Step 4: Open Site Summary & Logs
The Site summary & logs page displays information about the domains associated with your hosting account.
The page may show details such as:
- Domain - The website/domain associated with the hosting account.
- Status - Indicates whether the website is active.
- Bandwidth - Amount of bandwidth currently being used.
- Disk usage - Storage space currently being used.
- Logs - Provides access to website statistics and log files.
Under the Logs column, you will see options such as:
- View stats
- Usage log
- Error log
Click Error log.
Step 5: View the Error Log
After clicking Error log, DirectAdmin will display the error log for the selected domain.
The log contains entries showing errors or requests that could not be successfully processed by the website/server.
For example, an entry may contain information such as:
File not found
This indicates that a requested file or resource could not be found at the specified location.
Understanding the Error Log
The Error Log page provides several options for viewing and managing the displayed log information.
Full Log
The Full Log option allows you to view the available error log entries.
Tail
The Tail option displays the most recent entries in the log.
You can specify the number of lines to display using the Tail size (lines) field.
For example, entering 100 displays the latest 100 lines.
Raw
The RAW option allows you to view the log in its raw format.
This can be useful when copying log entries for troubleshooting or providing them to technical support.
Reload Log
Click Reload Log to refresh the displayed log and retrieve the latest available entries.
Understanding "File Not Found" Errors
One common message that may appear in the Error Log is:
File not found
This generally means that a visitor, browser, bot, or another request attempted to access a file or URL that does not exist at the requested location.
Possible causes include:
- A deleted website file
- An incorrect URL
- A broken link
- A missing image, CSS, or JavaScript file
- An incorrectly configured website
- A page that has been moved or renamed
Repeated errors should be investigated to determine whether they are affecting the functionality of your website.
When Should You Check the Error Log?
You may want to check your Error Log when:
- Your website is displaying an error.
- A page is not loading correctly.
- Images or other website resources are missing.
- You have recently changed your website files.
- You have migrated or restored a website.
- Your website is returning 404 Not Found errors.
- You are troubleshooting unexpected website behaviour.
- Technical support has requested your error log.
Quick Navigation Summary
To access the Error Log in DirectAdmin:
DirectAdmin → System Info & Files → Site summary & logs → Select your domain → Error log
Need Assistance
If you are unsure about an error shown in your Error Log, do not modify or delete log files. Instead, provide the relevant error in a ticket to the support team so they can assist with identifying the cause and recommended solution.
