What does the status of my product and service mean?
Each product and service on your account has a status label. Here’s what each means and what you might need to do:
Active
Your hosting is up and running with no issues. You can:
-
Manage files and databases
-
Create emails
-
Install apps (like WordPress)
No action needed.
⛔ Suspended
Your hosting is temporarily disabled. This could happen if:
-
A payment is overdue
-
There was a terms of service violation
What to do:
-
Go to Invoices and pay any unpaid invoices.
-
If you’re unsure and if all your invoices are paid, Contact support.
❌ Terminated
The service has been cancelled and deleted, usually after:
-
Expiry with no renewal
-
Manual cancellation
-
Long overdue invoices
What to do:
-
You’ll need to order a new hosting plan if you want to host your site again.
-
Data recovery is not possible once terminated.
⚠️ Pending, Cancelled, Expired
Some other statuses you might see:
-
Pending: Just ordered, waiting for setup.
-
Cancelled: A cancellation has been requested.
-
Expired: Renewal deadline passed.
