Knowledgebase

How to Connect a Business Email to Thunderbird (IMAP)

1. Open Thunderbird.

2. If this is your first time using Thunderbird, the Account Setup screen will appear automatically.
   If not, go to Menu ≡ > New > Existing Mail Account.

3. Fill in the following details:

   • Your Name: This will appear as the sender name.

   • Email Address: Enter your full business email address.

   • Password: Enter your email password.

4. Click Configure manually.

5. Incoming Server 

• Protocol: IMAP
• Hostname: emabaleni.sive.host or ekhaya.sive.host
  (You can find this on the CWP dashboard in the bottom right corner under ‘Server Information’)
• Port: 993
• Connection Security: SSL/TLS
• Authentication Method: Normal Password
• Username: Your full email address

6. Outgoing Server 

• Hostname: emabaleni.sive.host or ekhaya.sive.host
  (Same location on the CWP dashboard as above)

• Port: 465

• Connection Security: SSL/TLS

• Authentication Method: Normal Password

• Username: Your full email address

7. Click Re-test, then Done.