Emails can be deleted from the Webmail Inbox due to a two reasons. This article discusses how to retain the emails in Webmail.
The most common reason is the use of POP3 email accounts using the standard settings in Microsoft Outlook (or other similar email client software). Microsoft Outlook by default downloads emails to your PC and then deletes the emails from the email server. The emails must remain on the server to be accessible using the Webmail system.
To configure Microsoft Outlook 2007 settings for managing email on the server, use the following:
- Start Microsoft Outlook
- Go to Tools -> Account Settings
- Select the email account you wish to change
- Click on Change
- Click on More Settings
- Select the Advanced tab
- In the Delivery section, set the configuration as required.
The most likely cause of your missing messages is that you have recently logged in with an email program (POP login) to check your emails, and it was not set to leave the emails on the server.
All email programs have a setting to allow you to decide whether you wish to leave your messages on the server after you have downloaded them, and how long to leave them there. If you wish to use POP login some of the time and Webmail or IMAP login some of the time, you should locate the setting (usually found on the advanced email settings page) in your email software for ALL POP logins you have setup, and set it to leave your emails on the server for say 30 days. The setting is usually called something like "leave a copy of messages on the server" or "keep messages on the server".
Please note: if you leave a copy of the messages on the server, and do not remove the emails based on date or deleting from Deleted Items then you will need to manage the emails in Webmail to ensure you do not exceed your account storage limit.
The second reason for emails being deleted from the Webmail Inbox is through the "Folder Auto Clean" feature. This feature enables you to configure you Inbox and Sent Items in Webmail to have the email automatically deleted based on the folder size or the age of the emails.
To configure the Folder Auto Clean feature, use the following:
- Login to your webmail account
- Select Settings
- Select Filter
- Select Folder Auto Clean
- Adjust the settings as needed
Unfortunately there is nothing that we can do to put back the messages that your email software has already deleted, but if you change your email program settings as above your new emails will stay in Webmail for the period you set.
